Bots went through the hype cycle faster than a speeding roller coaster, as the promise of chatting with a computer quickly turned sour. Now, Twilio wants to take another stab at this market with the launch of Autopilot, a new developer service for building omnichannel bot experiences. “Omnichannel” is a word only a marketer could […]
At today’s Senate Intelligence Committee hearing Twitter CEO Jack Dorsey was asked by vice chair Sen. Mark Warner whether users should have “a right to know” if they are talking to a bot or a human on its platform — to help people better navigate the information they are being exposed to. Dorsey agreed that “more […]